TAKE CONTROL OF YOUR HOTEL MAINTENANCE

Q: Can I handle both preventive and corrective maintenance with Inara ?

Yes. Inara covers preventive maintenance (scheduled checks, reminders, checklists, recurrences) and corrective maintenance (faults, work orders, emergencies, prioritisation and follow-up). That matters for hotel maintenance to work, above all on the critical kit: boiler room, air conditioning, ventilation, lifts, kitchens, rooms. The aim: fewer repeat breakdowns, risks seen coming, and a standard way of working, even with turnover or several teams.

Q: Is there an overview (a dashboard) of the jobs and the assets ?

Yes. Inara has a maintenance dashboard to follow activity in real time: jobs open, in progress or closed, handling times, priorities, categories and performance per site. You spot the recurring faults, the sensitive areas (rooms, public areas, back office), and the equipment called on most, so you can decide better what to do: preventive work, replacement, budget.

Q: How do I manage maintenance across several hotels with Inara ?

Inara is built for multi-site operators: you centralise the maintenance of several hotels while keeping an organisation per property (assets, teams, categories, contractors, priorities). You can apply shared standards such as checklists and rules, and keep an overall view to steer the group. The result: more consistency day to day, fewer interruptions, and a fairer comparison of performance between sites.

Q: Can Inara assign jobs to outside contractors ?

Yes. Inara makes contractor management straightforward (plumber, electrician, refrigeration, lift engineer, and so on): a job can be assigned to someone in-house or outside, with a clear view of how it is progressing. You keep the history, the dates, the work done and the comments.

Q: Can we standardise the way we work with maintenance checklists and procedures ?

Yes. Checklists and routines are what make preventive maintenance repeatable: regular checks, safety inspections, tests, technical rounds, and so on. The work gets done the same way every time, even when people come and go. With standard procedures, less is forgotten, time is saved and there are fewer of the faults that disrupt the operation.

Centralise corrective and preventive maintenance, cut the back-and-forth with your teams and contractors and keep clear traceability across every one of your properties.

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Traceability Full history

Preventive & corrective 360° maintenance

Multi-site Hotels & residences

Statistics Tracking & KPIs

Inara sur mobile — maintenance hôtelière

100 % hospitality·Built by and for hoteliers·Among the most affordable on the market

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What actually happens on site

Every breakdown costs you a room, time and guest satisfaction

Firefighting always ends up costing more.

8–12 %

of operating revenue can go into maintenance.

≈ 50 %

of the budget swallowed by corrective work when things are disorganised.

-20 to -40 %

in costs with a steered approach (data / preventive).

How does it work?

Cut the downtime on your equipment

Inara centralises corrective and preventive maintenance in hotels: work orders raised in seconds, planned servicing, multi-site job tracking and dashboards to steer performance and traceability.

Chambre d'hôtel : création d'un ticket de maintenance curative

Corrective maintenance

Raise a corrective work order in 10 seconds

A fault in a room, an asset down, a technical emergency? Raise a corrective work order, pin the zone, describe the problem and add a photo. The result: less back-and-forth, a faster fix, and a clean record of it.

Ascenseur d'hôtel suivi en maintenance préventive

Preventive maintenance

Schedule preventive maintenance on your equipment

Set out your hotel servicing routines and how often each one comes round. Inara raises the preventive work orders on its own, with checklists, instructions and the assets they belong to, so breakdowns are headed off.

Tableau de bord Inara : statistiques de maintenance hôtelière

Counters & statistics

Measure and improve with statistics

Follow activity in real time: work order volumes, statuses, response times, workload per zone and per property. Maintenance statistics are there to help you prioritise, compare and improve the work.

A tool the whole team uses

In the service of maintenance done right

See what is going wrong and what it costs

Get the overall picture.
Measure downtime and resolution times per site.
Prioritise by the impact on guests.

Fewer rooms out of service, fewer emergencies

An overall view of the jobs and priorities of the day.
Visibility across the whole property.
Time spent, photos, write-up: it is all on record.

Raise a work order at the end of a round, in seconds

A quick work order: place + category + priority.
A simple checklist so every report looks the same.
Fewer phone calls, more clarity for everyone.

Report a fault without breaking your routine

Work order + photo: the technician understands at once.
Less information lost between teams.
Priority by guest impact: a room versus back office.

Get there faster, with the context you need

Assignment + notifications: less back-and-forth.
Asset history: recurring faults & parts.
Preventive work scheduled, so there are no nasty surprises.

Customer reviews

They adopted Inara. And it shows.

Real feedback from the floor: quick to pick up, work orders that flow, teams on the same page — and equipment better looked after day to day.

Team adoption

We are really pleased. Every team is using it, and even the ones who were reluctant at first took to it with a smile.

Simplicity

I think this is going to change our lives. The techs already seemed more on the ball today with it.

Getting started

Hello, thank you very much. I have completed my profile and raised my first work orders. It is very smooth and very practical.

Recording your zones and assets

Your hotel, exactly as it is on the ground.

Mirror the reality of your estate: sites, buildings, floors, zones and rooms. Inara gives your property a structure and ties every job to the right place, without friction.

AI pest detection

Spot pests before they turn into a problem

Because the risks do not stop at the equipment, detect pests and centralise every report to protect the guest experience and keep a complete record.

And alert our pest control expert Kedalis in one click!

Compatibility

Available everywhere, for every team.

Inara runs on the main browsers and comes as an iOS & Android mobile app to report and follow jobs at any time.

Chrome
Safari
Firefox
Edge
iOS
Android

Contact

Ready to make your hotel maintenance simpler ?

Centralise your corrective and preventive work orders, make your teams quicker to respond and keep a complete record across every property you run.

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Why choose Inara ?

Everything hoteliers want to know

This FAQ answers the questions we are asked most often about maintenance software for hotels.

Why use maintenance management software in a hotel (hotel CMMS) ?

In a hotel, speed is everything: air conditioning that fails, a leak, a lock that plays up or a lift out of service all land straight on the guest experience and the reviews. A solution like Inara centralises job management: reporting, raising the work order, priorities, assignment and follow-up.

In practice you stop losing requests (paper, WhatsApp, phone calls), you see the state of your equipment, and you cut downtime thanks to a complete record of who did what, when, and why.

Can I handle both preventive and corrective maintenance with Inara ?

Yes. Inara covers preventive maintenance (scheduled checks, reminders, checklists, recurrences) and corrective maintenance (faults, work orders, emergencies, prioritisation and follow-up). That matters for hotel maintenance to work, above all on the critical kit (boiler room, air conditioning, ventilation, lifts, kitchens, rooms).

The aim: fewer repeat breakdowns, risks seen coming, and a standard way of working, even with turnover or several teams.

Is there an overview (a dashboard) of the jobs and the assets ?

Yes. Inara has a maintenance dashboard to follow activity in real time: jobs open / in progress / closed, handling times, priorities, categories and performance per site.

You spot the recurring faults, the sensitive areas (rooms, public areas, back office), and the equipment called on most, so you can decide better what to do (preventive work, replacement, budget).

How do I manage maintenance across several hotels with Inara ?

Inara is built for multi-site operators: you centralise the maintenance of several hotels while keeping an organisation per property (assets, teams, categories, contractors, priorities). You can apply shared standards (checklists, rules) and keep an overall view to steer the group.

The result: more consistency day to day, fewer interruptions, and a fairer comparison of performance between sites (workload, times, recurrences).

How do I report a fault or a breakdown (a room, a public area) in Inara ?

Reporting is meant to be quick: the teams (front desk, housekeeping, technical) can raise a work order by picking the zone (room, floor, restaurant, spa…), the type of problem and the priority. Details can be added (a comment, a photo) to speed up the diagnosis.

Every request becomes a job on record: nothing is forgotten, coordination improves, and resolution time comes down — which is the whole point in hotel maintenance.

Can Inara assign jobs to outside contractors ?

Yes. Inara makes contractor management straightforward (plumber, electrician, refrigeration, lift engineer, and so on): a job can be assigned to someone in-house or outside, with a clear view of how it is progressing.

You keep the history, the dates, the work done and the comments. It is the right way to put a contractor relationship on a footing and keep service running.

Can we standardise the way we work with maintenance checklists and procedures ?

Yes. Checklists and routines are what make preventive maintenance repeatable: regular checks, safety inspections, tests, technical rounds, and so on. The work gets done the same way every time, even when people come and go.

With standard procedures, less is forgotten, time is saved and there are fewer of the faults that disrupt the operation — and with it, guest satisfaction.

Why choose Inara rather than another hotel maintenance tool ?

Built from listening to people who run hotels, Inara is shaped around what the industry actually demands: guest emergencies, several teams, several sites, contractors, and the need for a record. The tool combines being easy to pick up with prioritisation, assignment and real-time visibility.

The main benefit: maintenance that responds faster, equipment better looked after, and fewer of the interruptions that spoil the guest experience.

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